Payment & Refunds

FERN RuleFinder currently uses Stripe for online subscription checkout. The current checkout flow supports card payments. The payment options displayed during checkout are the options available for that transaction. Never send full card details, card security codes, account passwords, or one-time authentication codes through a support message.

Subscription prices are stated in euros (EUR). The price for the selected module and billing period is resolved by FERN RuleFinder and displayed before payment confirmation. Users should review the final checkout amount before completing payment. Any applicable tax or VAT information must be determined from the checkout or payment record for the relevant transaction. This page does not make a separate representation that tax is included, excluded, or automatically calculated.

Individual module subscriptions may be offered with weekly, monthly, or yearly billing, depending on the module and the active pricing configuration. A billing period is available for purchase only when it appears in the active checkout flow. Enterprise or institutional access is arranged separately and is not purchased through the current individual-module checkout.

Online checkout requires a signed-in account. The current checkout supports one module per subscription transaction. FERN RuleFinder validates the selected module, billing period, and applicable server-authoritative price before creating the Stripe subscription checkout. Bundle checkout is not currently available and should not be inferred from bundle information that may appear elsewhere on the platform.

Subscription access is activated after FERN RuleFinder receives confirmation of a successful payment. Opening or completing the checkout pages does not by itself confirm that access has been activated. A short processing delay may occur. If payment succeeds but the module does not become available, sign in with the account used for checkout and contact support with the non-sensitive transaction reference.

A subscription renews according to the billing period shown during checkout until it is cancelled or otherwise ended. If a renewal payment fails, renewal may not complete. Existing access may remain available until the current paid entitlement expires, after which access may be restricted or end in accordance with the subscription status and applicable terms.

Cancellation prevents future renewal according to its effective date. Where cancellation is scheduled for the end of the current billing period, access normally remains available through the period already paid for, unless access must be restricted for another lawful or contractual reason. Until a confirmed self-service billing portal is available, use the Contact Support page to obtain the current cancellation procedure. Cancellation does not automatically create a refund for charges already incurred.

Payment confirmations, receipts, or invoices may be issued through the payment provider according to the active billing configuration. Users should retain any checkout or payment confirmation received. If a required payment record is unavailable, contact support and provide the account email, module, billing period, payment date, amount, and a non-sensitive transaction reference.

FERN RuleFinder does not provide an automatic refund button. Refund requests must be submitted for review and are assessed according to the transaction circumstances, the access or service already supplied, the applicable contractual terms, and mandatory law. Approval is not automatic. Where a refund is approved or legally required, it will be processed through the applicable payment-provider procedure.

Report any duplicate, incorrect, or unrecognized charge promptly. Provide sufficient information to identify the transaction, but never provide a complete card number, card security code, password, or one-time authentication code. FERN RuleFinder may need to verify the payment status with Stripe. Contacting FERN support does not restrict any right to contact a card issuer, payment provider, consumer authority, dispute-resolution body, or court.

Nothing on this page excludes or restricts mandatory consumer rights. Any statutory right of withdrawal, termination, price reduction, refund, or other remedy applies according to the law governing the transaction. The outcome may depend on the type of digital supply, when performance began, what access or service was provided, and any consent or acknowledgement lawfully obtained during checkout.

For payment, renewal, cancellation, or refund assistance, use the Contact Support page. Include the account email, affected module, billing period, charge date, amount, and a non-sensitive transaction reference. Do not include full card details, passwords, authentication codes, or security codes. Some cases may require verification with Stripe before a final response can be provided.